Strategic Account/Project Manager

Job Purpose

This is a client facing role, responsible for building a strong relationship with assigned clients. Account Managers are expected to strategically grow accounts by building strong relationships and asking the right questions during weekly client meetings. This position is fully remote.

Responsibilities

As our Account Manager, you will help drive the relationship between Multiplica and the client so we can deliver optimized user experiences so as to grow client accounts. Each day you will serve as a liaison between clients and our strategic delivery teams, ensuring that we deliver on our proposals on time with the expected Quality. To thrive you must communicate in an organized manner, and always strive to find win-win solutions. 

Some other tasks include:

  • Act as the internal client/project lead, providing direction for the team
  • Collaborate with internal stakeholders to ensure clients and internal teams maintain strategic alignment
  • Responsible for client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services
  • Coordinate status calls with clients and prepare any necessary material to share, such as meeting agendas and follow-up minutes
  • Properly document functional requirements of initiatives to facilitate streamlined implementation and delivery
  • Provide clear visibility of the account status, and continuously seek opportunities to grow the account
  • Coordinate Quarterly Client reviews to showcase added value and set a baseline for further account growth
  • Coordinate and organize tasks by working together with the delivery team, to ensure experiences are being delivered with accuracy, on time and within budget
  • Keep up to date with CRO and digital trends and statistics and be able to provide insights to the client

About you

  • Bachelor’s degree in Marketing or related field of study
  • 2+ years of site optimization or web analytics advantageous
  • 2+ years in digital marketing agency environment preferred
  • Advanced Spanish is required
  • Experience working with the Scrum methodology advantageous 
  • Highly organized & have the ability to communicate effectively

Expected Annual Salary Range

$60,000-$75,000 base + $10,000 variable

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